We've all been there. You're trying to load a webpage or send an email, but nothing happens. Is it an internet outage, or is it just your computer? Here's a quick FAQ to help you figure it out:
1. How can I tell if the internet is down completely?
Check other devices: The easiest way is to see if your other devices (phone, tablet, smart TV) can connect to the internet. If they can't, it's likely an internet outage.
Look for the dreaded "no internet" error: Most devices will display a clear message if they can't connect to the internet.
2. What if my other devices work, but my computer doesn't?
Restart your computer: It's the classic IT solution for a reason! A simple restart often fixes minor glitches.
Check your Wi-Fi connection: Make sure your computer's Wi-Fi is turned on and connected to the correct network.
Run the network troubleshooter: Windows and macOS have built-in tools that can automatically diagnose and fix common network problems.
3. Could it be a problem with my browser?
Try a different browser: If you can access the internet on Chrome but not Firefox, the problem might be with the browser itself.
Clear your browser cache and cookies: A cluttered browser can sometimes cause connectivity issues.
4. What if none of these solutions work?
Contact ORLS Tech Support: Create a ticket on our helpdesk. https://orls.freshdesk.com/
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